At Jacketistic, we value your satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free return and exchange process with no return shipping cost.

📩 How to Process a Return or Exchange

To initiate a return, simply contact our customer service team at info@jacketistic.com within 24 hours of receiving your item. Once we receive the returned product at our facility, it will be inspected with care, and a refund or exchange will be processed within 5 business days. You’ll receive a confirmation email to keep you informed of the return status.

🔁 20-Day Return & Exchange Policy

We accept returns or exchanges within 20 days of receiving your item.
For any inquiries, just email us — our customer support team will typically respond within 24 hours.

Note: Returns requested after 20 days will not be accepted.

📦 Return & Exchange Guidelines

  • Send an email to info@jacketistic.com within 24 hours of delivery.
  • Clearly mention whether you are requesting a refund or exchange.
  • For exchanges, we’ll confirm the availability of the requested size.
  • Include your order number, a brief description, and photos (if available).
  • Items must be returned with original packaging, labels, and in unused condition.
  • Exchanges will be processed only if the requested item is in stock. If not, a refund will be issued.
  • Tags must remain attached. Returns received without tags will not be accepted.

Important: We reserve the right to reject returns if the product does not comply with our return conditions.

❌ Non-Returnable Items

  • Custom jackets (made to order or personalized) are non-refundable and non-exchangeable unless defective.
  • Returns without valid reasons may result in a deduction of shipping charges.

💳 Refunds (If Applicable)

Once your return is received and inspected, you’ll be notified by email.
If approved, your refund will be issued to your original payment method within 5 business days.

🛠 Defective or Incorrect Items

If you receive a defective or incorrect product, contact us within 24 hours at info@jacketistic.com.
Include your order number, clear photos of the issue, and a brief explanation.
If the issue is confirmed, we will offer a free exchange or full refund.

❌ Order Cancellations

  • Within 24 hours: Full refund.
  • After 24 hours: 25% deduction from the refund.
  • After shipping: 25% + shipping charges will be deducted.

📏 Sizing Issues

Please review our size chart before placing your order.
If the item doesn’t fit, don’t hesitate to reach out — we’ll help process a free return or exchange.

📞 Need Assistance?

For any questions or concerns, contact our customer service team:

Thank you for choosing Jacketistic. We’re committed to making your shopping experience smooth, transparent, and satisfying